Need to return or exchange something? Please email us at [email protected] . A member of our customer service team will assist you with your needs. You will be provided a return authorization number OR a prepaid return label. Please note, if your order qualifies for free returns you do NOT need a Return Authorization Number.

  • All returns must be unused and in 100% brand new condition.
  • Packaging shoes: You were provided with a white bag to make returning your shoes easier. Please place your shoebox into this bag. If you have a return label, place it on the white bag; or, write your RMA number on the outside of the bag and use the carrier of your choice to send it back.
  • Packaging other items: If your items were sent in a box other than a shoebox, you may simply return the items in the box. Place your return label on the box or write your RMA number on the outside of the box. If your items were sent in a bag, simply re-tape the bag, place your return label or RMA on the outside of the bag. If you aren’t provided a return label you may use the carrier of your choice to send back your items.
  • All returns must be made within 90 days of the original order date and may be exchanged or refunded.
  • Refunds will be made in the original form of payment. (If you paid with a credit card, the refund will be made to the same credit card.)
  • Any approved returns received after 90 days of the original order date may be exchanged or store credit may be issued. Store credits expire one year from the original order date.
  • Original shipping charge and return shipping costs are not refunded.
  • Please allow 2 business days for us to process your return.
  • APO/FPO orders and shipments to Canada, Hawaii, Alaska and Puerto Rico do not qualify for free return shipping. The cost of return shipping of any products will be the responsibility of the customer.

Please Follow These Important Return Instructions

  • All returns must be unused, in the original packaging, and include all documentation, promotional items, and accessories. In other words, everything that came with the item must be returned with the item. If your return is missing an item we may charge you a replacement fee or reject your return. Used items will be returned to you for a $7.95 reshipping fee.
  • Returns must contain a Return Authorization (RA) number and a brief note.
  • To obtain your Return Authorization (RA) number, please call our Customer Service team email us at [email protected] . Our Customer Service team is available Monday thru Friday, 9 a.m. to 5 p.m. and Saturday, 9 a.m. – 3:30 p.m., EST.
  • Please write your RA number on the outside of the package and on all enclosed paperwork.
  • Your brief note should state the reason for the return or exchange and indicate what you would like us to do. You may include as many or few details as you like. Any information that you provide will help us to ensure continued customer satisfaction and keep our product information up-to-date. This is completely optional, a note as simple as “Do not want. Refund.” is fine.
  • Please carefully read our packaging instructions and properly package your return.

Changes and Cancellations

We will do our very best to accommodate any changes or cancellations that you would like to make. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot guarantee changes or cancellations once the order has been submitted.

If you’d like to cancel or change your order, Please email us at [email protected] as soon as possible. We try to respond to all emails within 24 hours but orders process quickly and your email may not be received before your order has processed and shipped.

We appreciate your business.